Terms and Conditions
Tactiva Co., Ltd. is committed to delivering high-quality products, guaranteed for all items purchased directly from the company. The terms and conditions on this site apply only to online orders via www.tactiva.co.th and the company’s platforms. Purchases made elsewhere are not eligible for returns or exchanges.
Shipping Terms
– Bangkok and nearby areas: Delivery within 2-3 business days (excluding weekends and public holidays) from order completion.
– Provincial areas: Delivery within 4-5 business days (excluding weekends and public holidays) from order completion.
Order Cancellation
Cancellation requests can be sent to customer@tactiva-co-th.stackstaging.com. Cancellations are accepted only if the order has not yet been shipped. For more details, contact our admin or email us.
Return and Exchange Policy
– If the company is at fault, claims must be made within 7 days of receiving the item. We will cover return/exchange costs for:
- Wrong items (model or size).
- Physically damaged goods (dented, broken, leaking).
- Expired products.
– If it’s not the company’s fault, the customer covers return/exchange costs. Requests must be made within 3 days, and items must be unopened and undamaged.
Non-Returnable/Non-Exchangeable Items No returns/exchanges for:
- Promotional items.
- Damaged or opened products.
– For exchanges or returns, contact 098-9381452 or visit Tactiva Co., Ltd., 54 Soi Udomsuk 41, Sukhumvit 103 Rd., Bang Chak, Phra Khanong, Bangkok 10260.
Refund Policy
Refunds will be processed within 7 business days via the original payment method after the request is finalized.
